This position has the ability to be 100% REMOTE!

Solutions Engineer Responsibilities Include

• Consults with key client stakeholders to analyze company processes, develop and implement solutions for specific business needs using declarative features.
• Know the feature differences between Salesforce editions
• Knowledge of Sales and Service Cloud features and functionality.
• Knowledge of Salesforce’s programmatic features and how to combine them with declarative features to best prepare the client for self-maintenance (i.e. Custom Metadata, Custom Settings, Custom Lists), Invocable Apex, Flow, Platform Events
• Strong understanding of building various types of Flows (Auto launched, Screen, Record Trigger, Platform), their limits, and extensions via the AppExchange and UnofficialSF.
• Serve as the primary consultant on 2-3 concurrent projects as well maintaining a stable of Managed Services clients.
• Responsible for pre-sales scoping,  discovery, solutioning, implementation, user training, and documentation.
• The ability to guide the client with best practices when it comes to restrictions around the declarative and/or programmatic solutions and optimizing features.
• Collaborate with other Solution Engineers and the Technical Architect to provide optimization and best practices to clients across Salesforce clouds/features.
• Be able to articulate when to use standard vs custom vs an App, the pros and cons of each path, and when to recommend standard functionality vs a custom build vs an App from the AppExchange.
• Maintain an efficient response time to client communications.
• Responsible for pre-sales scoping,  discovery, solutioning, implementation, user training, and documentation.
• Present possible declarative solutions to clients during customer calls.
• Architect and design declarative solutions with or without programmatic features.
• Collaborate with the Project Manager in managing customer expectations.
• Collaborate with the Project Manager in maintaining project timelines.
• Communicate with clients and project team members.
• Stays abreast of leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit a client.
• Meets or exceeds specific weekly, quarterly, and annual performance goals associated with the position
• Demonstrates company core values (Respect, Integrity, Coachable, Winning Spirit, Fun, Diversity & Inclusion, Team Oriented)
• Participation in various technology pilots to enhance Peergenics and customer processes.